Read Our Price and Communication
Transparency Policy

At Derek O'Brien Creative Solutions Limited, we are committed to providing clear, upfront and transparent pricing, as well as open communication throughout our services. Our goal is to ensure that our clients fully understand the costs associated with our services and receive timely updates regarding their projects.

Pricing Transparency

Upfront Estimates:

Before starting any project, we provide a detailed estimate outlining the scope of work, deliverables, timeline and associated costs.

Estimates are based on the required scope, complexity, project timeline and delivery.

Associated cost such as third party fees are provided as a guidance only as pricing is outside the control of DOBCS.

Pricing:

DOBCS does not provide hourly rate services except for emergency and critical issue resolution, all estimates are otherwise provided as fixed cost based on agreed scope of work.

Custom WordPress Website Development, Plugin Development, API Integrations, WCAG Accessibility Compliance and Technical Audits: These services are offered at a fixed project price based on the size, complexity of the website and defined scope.

WordPress Development Retainers, Maintenance Retainers and Website Security: These services are available at fixed rates based on retainer scope.

No Hidden Fees:

All pricing details will be clearly outlined in our proposal and aligned to the scope of the work requested.

Any additional work beyond the original scope will require client approval before proceeding at an agreed additional cost.

Payment Structure:

All Fixed Project Pricing is payable in advance prior to any work starting unless otherwise agreed in advance.

All Retainer Rates are billed on a quarterly basis in advance for the duration of the contracted agreement.

Communication Transparency

Clear Project Documentation:

All projects begin with a detailed project brief to ensure alignment between DOBCS and the client.

Dedicated Communication Channels:

We use email, spreadsheets, project management tools (such as Trello) and scheduled video calls to keep clients informed.

Regular Status Updates:

Weekly, bi-weekly or monthly updates (based on project size and scope) will be provided to ensure transparency on progress, roadblocks, or any required client input.

Project Clients:

All project scope is planned in advanced and mapped to milestones, clients will be given regular updates and oppertunities when possible to review work throughout the project depending on the size and scope of the project.

Retainer Clients:

Maintenance and Security retainers follow a pre-planned schedule, clients are notified when tasks are completed.

Development retainers typically require advanced planning and tasks will be agreed with the client at least one month in advanced before work commences, the client will be notified when tasks are completed with the oppertunity to review and feedback.

Regular reports (typically monthly) summarising completed tasks and upcoming work will be shared.

Change Requests and Revisions:

If a client requests modifications beyond pre-agreed scope, a change request process will be followed, including a revised estimate and timeline. Clients should note that change requests and/or revisions can effect delivery if requests are provided with short notice, or changes/revisions are substantial. This can lead to project delivery delay outside DOBCS control.

All changes/revisions are subject to client approval before implementation.

Response Time and Availability:

We aim to respond to all client inquiries within 24 business hours.

Emergency support for security and critical issues:

Are available for all clients on retainer plans as part of their retained hours as a prority, where client retained hours are available during normal DOBCS business hours.

While we strive to honor all scheduled work, emergency or critical issues may occasionally need to take priority. This ensures that urgent matters are resolved promptly, in the best interest of all clients.

Clients outside of contracted work can recieve emergency support for security and critical issues during DOBCS business hours when capacity is available only at a premium hourly rate.

By maintaining transparency in pricing and communication, we ensure that our clients have a seamless and trustworthy experience working with us for their WordPress development needs.

For any questions regarding pricing or project communication, please reach out by contacting us.