Read Our
Refund Policy

DOBCS (dobcs.com / derekobrien.uk)

Effective Date: 22nd February 2025

At DOBCS, we are committed to delivering high quality web design and digital marketing services. We strive to ensure that our clients fully understand the scope, timelines and expectations before any project begins. However, we recognise that there may be instances where a refund request is necessary. Please review our refund policy carefully.

Initial Consultation and Agreement

Before commencing any work, we will conduct an initial consultation to discuss your project, including requirements, timelines and potential costs. This ensures transparency and alignment before any commitments are made. Once a project has begun, refunds will be subject to the terms outlined in this policy.

Scope of Refunds

a. Full Refunds

A full refund will be issued if you choose to cancel the project before any actual development or design work has started. This includes cases where no conceptual work, coding, or marketing activities have commenced.

b. Partial Refunds

If work has already begun but has not yet reached a significant milestone, we may provide a partial refund. The refund amount will be determined based on the work completed and any resources allocated. Each case will be reviewed individually.

Requesting a Refund

To request a refund, please contact us using our online contact form. Your request should include:

• Your full name and contact details.
• Project details, including the project name and date of agreement.
• A clear explanation of the reason for the refund request.

Refund and dispute handling shall be subject to DOBCS's refund policy, with any disputes requiring written notice within 14 days of invoice issuance.

Refund Processing

Upon receiving your refund request, we will review it within 24 hours. If necessary, we may request additional details to support your request. Approved refunds will be processed within 14 days using the original payment method. Please note that processing times may vary depending on your payment provider.

Dispute Resolution

If you are unsatisfied with our services or have concerns regarding your project, we encourage you to contact us directly. We are dedicated to finding a resolution that meets your needs.

Non-Refundable Fees

Certain costs may be non-refundable, including but not limited to:

• Domain registration fees.
• Third party software or service charges.
• Any expenses incurred specifically for your project.

Changes to This Policy

DOBCS reserves the right to update this refund policy at any time. Any changes will be posted on our website and the revised policy will apply to future projects.

For any questions regarding this policy, please contact us using our online contact form.